Order

Ticket ID:
2412657ca3ef9bfbb
Priority:
Critical
Topic:
Uncategorized
Status:
Closed
First Name:
Crystal Southern
Last Name:
Order #2193
Due:
12-15-2023 13:07

I am trying to figure out what is going on with my order I paid for the 3 items I ordered and received this text and wondering where my things are they were ordered Dec 4th This is David from TMB Solution. I am reaching out to inform you about an issue we have encountered due to the rapidly changing vaping industry. It appears that when you placed an order and made the payment, the merchant provider did not remit the funds to us. As a result, we are currently unable to accept card payments. If you have made the payment, we recommend disputing the transaction, as we are unable to process refunds at this time. We apologize for any inconvenience this may cause. So please send me an update thanks

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